Customer Services Policy

The operating companies of Power Assets are committed to delivering quality and professional services and putting customer needs at the core of their businesses.

We aim to achieve total customer satisfaction by continually improving our services and achieving or even exceeding service targets.

In addition, we will:

Put Customers First --- value and respect customers’ views and suggestions and respond promptly;

Provide Customised Services --- use new technologies to reach out to customers to satisfy their changing and specific needs;

Seek Continuous Improvements --- engage stakeholders in our pursuit of excellence; satisfy customers’ needs and align our business processes with best practices.

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Charles Tsai

Chief Executive Officer

May 2019

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